FAQs

What does a professional organiser do?

A professional organiser can assist with everything from decluttering and organising a cupboard, wardrobe, whole room or garage. It may be that you have recently experienced a significant life event and need the support of a Professional Organiser to downsize or re-prioritise your belongings, or the type of belongings you need to keep, or the way your belongings are stored. A professional Organiser can provide compassionate support for any and all of these life changes.

What payment methods do you accept?

A deposit is not required but please make sure to cancel within a 48hr period prior to your session. Payment can be made before with a card or after the session by cash.

Will I need to be there?

Ideally yes. But it depends on what you hope to get out of a session. During the initial consultation we can discuss options and what help you need if you cannot be present. However, as a general rule we encourage clients to be involved in the process because by working together, we can ensure the systems are suited to your needs.

Covid-19 Information

Following the government’s guidelines when working in other peoples homes, which can be found here; 

https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/homes 

Prior to arrival, you can discuss what you would like to achieve during that session. We can then plan the tasks and areas to work in, maintaining social distancing. 

· Confirm that employees are in good health and not displaying any symptoms of Covid-19 on the day of the session.

· Upon arrival, face masks will be worn at all times, and employees will thoroughly wash their hands or wear gloves, (which will be disposed of after every session)

·  Surfaces that are being worked with will be frequently cleaned

· Maintain social distance rules of 2m

 

Are you insured?

Yes, The Neat Space organisers have Public Liability Insurance.

What  areas do you cover?

The Neat Space is based in London and the surrounding areas.
Projects that are beyond 50 miles are still viable so please get in touch and we can discuss the details.

Do you work with hoarders?

We work with a variety of clients, in a number of different situations. However, at this time, we do not work with hoarders. Hoarders often need additional support than that offered through a standard organising and decluttering service. For more information and support, please visit https://www.helpforhoarders.co.uk

Covid-19 Information

Following the government’s guidelines when working in other peoples homes, which can be found here; 

https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/homes 

Prior to arrival, you can discuss what you would like to achieve during that session. We can then plan the tasks and areas to work in, maintaining social distancing. 

· Confirm that employees are in good health and not displaying any symptoms of Covid-19 on the day of the session.

· Upon arrival, face masks will be worn at all times, and employees will thoroughly wash their hands or wear gloves, (which will be disposed of after every session)

·  Surfaces that are being worked with will be frequently cleaned

· Maintain social distance rules of 2m